Reference

How We Handle Your Personal Information

We collect only what we need to run your account, process payments through bKash, Nagad or Rocket, and keep your wallet secure.

Account ProtectionPayment Data HandlingYour Rights ExplainedLocal Wallet Privacy
betblast How We Handle Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Have a question about what we store or want to request a data change? We keep multiple channels open so you can contact us in the way that suits your schedule. Our support team handles privacy-related requests with priority routing, meaning your query goes straight to the data team rather than general support queues. Whether you want a copy of what we hold, need to correct outdated details tied to your bKash or Nagad account, or want to understand how a Rocket deposit was logged, these are the paths to reach us.

Live Chat Open live chat from any page on the site. Mention your privacy request and the agent will route you to the data team. Available around the clock, no need to leave the lobby or switch apps on your mobile device.
Email Request Send a detailed written request via email. Useful when you need to attach documents for identity verification or want a formal record of your data enquiry. We aim to acknowledge receipt promptly and resolve within a reasonable timeframe.
Account Settings Log in and head to your account settings panel. You can update your phone number, email and wallet preferences directly. For deletion requests or data exports that require manual review, the settings page links you to the right form.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Your data passes through several layers of protection from the moment it reaches us. We built these practices around the reality that most of our users access their accounts via mobile and transact through local wallets like bKash, Nagad and Rocket. Every step is designed to keep your information contained, accessible only to the people and systems that genuinely need it, and removable when you decide to leave.

Encryption at Rest and Transit

All personal data is encrypted both while stored on our servers and while moving between your device and our systems. This means intercepted traffic cannot reveal your wallet details, login credentials or transaction history to outside parties.

Cookie Usage

We use cookies to keep your session active and remember your language and wallet preferences. No advertising cookies are shared with third-party networks. You can clear cookies from your mobile browser settings without losing your account data.

Account Security Measures

Each login generates a one-time verification step sent to your registered phone number. If someone attempts access from an unrecognised device, the session is blocked until you confirm via your bKash or Nagad-linked mobile number.

Data Retention Periods

Active account data stays on file while you use the platform. After account closure, we retain transaction records only as long as local legal requirements demand, then purge them. Identity documents are removed on a shorter cycle once verification completes.

Who Can Access Your Data

Only our payment operations team and fraud analysts view personal records, and only when processing a transaction or investigating suspicious activity. General support agents see limited profile data — enough to help you, not enough to misuse.

Requesting Changes or Deletion

You can ask us to correct, export or delete your data at any time. Submit a request through live chat or email, verify your identity with the phone number on file, and we process it. Deletion is permanent — once confirmed, we cannot recover the information.

Common Questions About Your Data Rights

Below are the questions we hear most from account holders about how their personal information is handled. If your specific concern is not covered here, reach out through live chat or email and our data team will respond directly.

We collect your name, phone number, email address and preferred payment method (bKash, Nagad or Rocket). During verification we may also request a photo ID. Device information like your operating system and IP address is logged automatically for security purposes.

We share data only with payment processors needed to clear your bKash, Nagad or Rocket transactions, fraud-detection partners, and authorities where local law in eligible regions requires it. We do not sell your personal data to advertisers or marketing networks.

Log into your account and open the settings panel, then request a data export. Alternatively, contact support via live chat or email and ask for a summary. We verify your identity through the phone number on file before releasing any records.

Yes. Submit a deletion request through live chat or email. Once we verify your identity, we remove personal records permanently. Some transaction logs may be retained briefly where local legal obligations apply, but personal identifiers are stripped.

After account closure, transaction records are retained only as long as applicable legal requirements demand. Once that period ends, records are permanently deleted. Identity documents and verification photos are removed on a shorter cycle after closure.

We block the session and send a verification prompt to your registered mobile number — the one linked to your bKash, Nagad or Rocket wallet. Until you confirm from that number, the new device cannot access your account or view any stored data.

We use session cookies to keep you logged in and preference cookies to remember your wallet and language choice. No advertising cookies are shared externally. You can clear or block cookies in your mobile browser settings without losing account data.

We may update this policy as our services or local requirements evolve. When changes are material, we notify you through your registered email or an in-account message. The latest version is always available on this page with the revision date shown.

Your wallet reference for bKash, Nagad or Rocket is stored in encrypted form so we can route withdrawals correctly. It is never displayed in full on screen and is accessible only to our payment operations team during active transaction processing.

Reach our data team immediately through live chat for the fastest response, or send a detailed email explaining the concern. We investigate every report, lock affected account access if needed, and update you on findings through your registered contact details.